Shipping policy
Order Processing & Delivery Times All orders placed before 1:00 PM, Monday to Friday, are processed and dispatched to arrive within 3 working days.
- Orders placed after 1:00 PM will be processed on the next working day.
- Orders placed on weekends or UK public holidays will be processed on the next available working day.
Shipping Rates & Destinations We utilise fully tracked, B2B-grade couriers to ensure the safe arrival of your commercial hardware.
- Standard UK Delivery (Orders under £500): £9.99
- Heavyweight/Commercial Orders (Orders £500 and over): Free Delivery
- Northern Ireland, Scottish Highlands & Islands: Delivery to these regions may take an additional 1–2 working days. Standard rates apply.
- At this time, we only ship within the United Kingdom. We do not offer international shipping.
Order Tracking Once your hardware has been configured and dispatched, you will receive an automated email containing your tracking number and a link to monitor your delivery status.
Missed Deliveries Our couriers will attempt delivery to the address provided. If your premises are closed or no one is available to accept the parcel, the courier will leave a calling card with instructions on how to rearrange delivery or collect the item from a local depot.
Damaged or Lost Parcels We ensure all gateways, meters, and CT clamps are securely packaged before dispatch. However, if your order arrives damaged, or if it has not arrived within the expected 3-working-day window, please contact us immediately at [Insert your support email address] with your order number so we can investigate and resolve the issue with the courier